01
Skills and tracks
Select the skills, group participants into tracks and agree the final assessment.
Original format / FORMULA X
Industry school and championship
Hands-on learning followed by a final championship. Participants spend more than half the program practising the skills their industry needs.
For whom
Restaurant, hospitality, service and creative-industry teams.
Where it works
At equipped training and industry venues in the client’s city. A delivered project: Noyabrsk.
Program structure
How the program can work
An example structure. Timing, duration and experts are tailored to your brief.
02
Hands-on learning
Experts demonstrate techniques; teams practise with professional equipment.
03
Final challenge
Teams complete a practical challenge and receive expert feedback.
The format in practice
“Service That Wins” customer service school
Improve service in local restaurants, cafés and hotels and bring hospitality teams together as a professional community.
38participants
63% hands-on practice6 experts
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