“Service That Wins” customer service school

The brief

Improve service in local restaurants, cafés and hotels and bring hospitality teams together as a professional community.

× Solution

• Three days with kitchen and front-of-house tracks, including joint and specialist sessions.
• Five equipped practice areas and a module on AI tools for restaurant work.
• A closing championship where teams demonstrated their skills on stage.

= Impact

• 38 participants against a target of 30.
• 63% of program time devoted to practice, against a 50% requirement.
• Six experts instead of the required two; the contract was completed on time without objections.